The Yamaha Customer Satisfaction Index (CSI) programme involves sending out personalised warranty cards and welcome letters to Yamaha customers in Europe soon after they buy a motorcycle or scooter.
It’s on the cards
ITP Europe’s mission is to print and manage the stock of credit card-sized warranty cards and envelopes, print welcome letters on demand and make changes to the DTP at the client’s request. Plus, we use an online report tool that shows the current stock level, the library of materials available including an online content view and an overview of cards and letters issued every month or year. That’s how we play our cards right.